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Data Analyst - Player Support

V4P FEB19 029

Craft:

Data, Analytics & Strategy

Job Description:

We are looking for a dedicated and proactive Data Analyst interested in building, defining and pushing the boundaries of Analytics and Data within Player Support. You will be working closely with the Operations and Community Teams, where you’ll be able to prove your technical skills as well as your business knowledge!

Your role within our Kingdom

You will be working with varied team members in a lively, dynamic and fast- paced environment. You’ll help us further understand, model, predict, segment and retain our players and be part of a community of 100+ business intelligence & analytics guides. You will play a key role in ensuring the best performance of our products with the goal of providing the best experience to our players.

Specifically, you’ll:

  • Design, monitor, analyze and communicate results for AB Tests.

  • Translate business needs to technical experiment requirements, then work with development and business teams to ensure accurate implementation, tracking and measurement. 

  • Become a point of contact for data interpretation and analytics within the department. 

  • Proactively develop new analyses that identify improvement areas with specific actions to test.

  • Support Player Support Leadership with an analytical perspective in discussions, priority definition and business decisions.

Skills to build thrills

There is plenty of scope at King for you to learn from your colleagues in the areas where you have less experience, and to share your own skills where you are stronger.

Specific factors that are advantageous to excel in this role include:

  • Technical skills: You can extract, manipulate and visualize data and you have good understanding of applied statistics (probability and confidence theory). You make intensive usage of SQL and can write sophisticated queries with your eyes closed. You’re familiar with Python/R analytical stack for more sophisticated analytics, and you know how to use visualization tools like Looker for reporting/monitoring needs.

  • Business Insight: You have the ability to identify the real problem and issues our teams want to tackle. You know how to define the right data, critical metrics, analyses or interpretations leading to the right recommendations.

  • Communication: You’re comfortable crafting good ways of communicating, visualising or reporting your results/analyses, so they are clear and unambiguous to technical and non- technical team members.

Other experience that might be advantageous, but is not required, includes:

  • Knowledge of Looker is a plus.

  • Experience with Support methodologies and tools, such as Zendesk.

  • Familiarity with Google Cloud Platform (BigQuery)

  • Experience in the games industry, customer service or similarly customer- facing digital businesses.

About King

King is the game developer behind the world- famous Candy Crush franchise, as well as mobile game hits including Farm Heroes, Bubble Witch and Pet Rescue. Candy Crush is the top- grossing franchise in US app stores, a position it has held for the last two years, and King’s games are being played by 245 million monthly active users as of Q3 2021. King, which is part of the Activision Blizzard group since its acquisition in 2016, employs nearly 2,000 people in game studios in Stockholm, Malmö, London, Barcelona and Berlin, and offices in San Francisco, New York, and Malta.

A Great Saga Needs All Sorts of Heroes

Making games is fun. Especially when you do it with people who share the same idea of what makes a good workplace great. We design games for everyone, no matter where they are or who they are, and we employ all sorts of people from all kinds of backgrounds to bring them to life. Truth is, we simply cannot expect diversity in our players and originality in our games without first nurturing it in our people. A great saga needs all sorts of heroes.

Making the World Playful

Making the World Playful is what inspires us to create new experiences and raise the bar. It’s what makes King a place where we can all dream bigger, continue to add innovation to our games, broadening the portfolio and exploring new territories in mid- core and casual. We take the art and science of gaming to the next level through our curiosity for the unexplored, passion for games, respect for each other and love for our players - and we’re not afraid to have fun along the way. In fact, together with our parent company Activision Blizzard and experts around the world, we believe having fun is good for you. There has never been a better time to join us. We're dreaming bigger and see a world of possibilities ahead. If you share our passion, our values, and our hunger to shape the future, join us in Making the World Playful!

Applications need to be in English.
Discover King at careers.king.com

King in Barcelona

“Even if you came to Spain to try and become the next Messi, there may still be a job in Barcelona for you.”

Barcelona is energetic, avant-garde and has the self-confident swagger of an ever-growing city. Our Barcelona Kingdom fills 6 floors in the heart of the 22@ district – a district that’s at the centre of innovation in the city.

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Relocation Guide

Here at King, we know moving to another country is a life changing decision.

That’s why we’ve gathered everything essential in this easy-to-read-guide. This way you can enjoy your time fully when you get here – like rolling down the Ramblas, taking a siesta or finding your seat (out of 99,786) at Camp Nou.

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Data, Analytics & Strategy @ King

V4P FEB19 029

Data, Analytics & Strategy

At King we’re dreaming bigger. Data, analytics and strategy are playing a key part across our Kingdom to shape our future.

Browse all of the roles

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