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End User Computing Engineer

London 164

Craft:

Technology & Development

Job Description:

Job Purpose

The End User Computing Engineer will be creating, implementing, and managing Mac and Windows endpoint environment, policies, and user applications. The role will be responsible for ensuring that our endpoints are current, healthy, and in compliance with Security. In addition, the Engineer will be working closely with Support Specialists as an escalation point to provide technical support and training.

We are looking for someone that designs and implements an epic end user experience through the services that we provide. Someone that will be successful is highly motivated in learning new technical skill sets, does not cut corners, and consistently collaborates well with their team members and our customers. Must possess strong knowledge of macOS, iOS, iPadOS, and tvOS MDM best practices, including zero- touch provisioning, cloud identity management, process automation, and conditional access methods.

Responsibilities

  • Centrally manage thousands of corporate Apple endpoints (Mac, iPhone, iPad, and AppleTV)

  • Implements, operates, and maintains software distribution and endpoint management through Jamf Pro

  • Lead projects to implement or enhance client endpoints and related systems

  • Identify patterns and areas for improvement in assigned areas by applying scripting, automation, or application packaging and deployment methodologies

  • Provide training around client endpoint solutions to teammates and other engineering and support teams

  • Continuously create, review and manage our internal documentation to ensure accuracy for our support teams and product handoff

  • Provide insightful projections and recommendations for client performance, security and stability

  • Manage Windows endpoints using modern management tools such as Azure AD, Intune, Miradore, and/or BigFix

  • Monitor our on- prem infrastructure and SaaS health and prevent risks to our services

  • Develop effective documentation, tooling, and alerts to both identify and address reliability risks

  • Support our Windows and Mac endpoint management infrastructure during business hours and in an on- call rotation

Requirements

  • 5 years’ experience in managing a Mac and Windows enterprise environment

  • 5 years’ experience with Windows and macOS desktop operating systems and related software

  • 5 years’ experience with Windows OS imaging, patching, and deployment using MECM and/or Miradore

  • 5 years’ experience with Windows application packaging and deployment using MECM and/or BigFix

  • 5 years’ experience managing thousands of endpoints from a centralized infrastructure with automation

  • 3 years’ experience with Intune

  • 3 years’ experience with Active Directory and GPO administration

  • 2 years’ experience with scripting for Windows (PowerShell, VB, etc)

  • 2 years’ experience with scripting for macOS (Bash, Zsh, etc)

  • Working knowledge of Azure AD

  • Experience with enterprise SSO (Okta, Ping, Azure AD Auth)

  • Experience with Apple Business/School Manager workflows (Managed Apple IDs, Automated Device Enrollment, Managed App Distribution, etc)

  • Solid understanding of computer security systems, applications, procedures, and techniques

  • Understanding of Mobile Device Management/Unified Endpoint Management

  • Basic knowledge of database languages (MSSQL and MySQL)

  • Must work well in a fast paced, collaborative team environment

Pluses

  • Configure and tune our Microsoft Endpoint Management platform (MECM/Intune)

  • Working experience with fulfillment and change management workflows through ServiceNow

  • Apple Certified Support Professional or Mac Technician (ACSP or ACMT)

  • Jamf 300 Certification or above (Formerly known as CCA)

  • Bachelor's or Master’s Degree in Computer Science or related field, or equivalent experience

  • Relevant Microsoft Certifications (ex. MCSE: Enterprise Devices and Apps, MCSE: Mobility)

  • Experience with VDI technologies, particularly VMWare Horizon

  • Experience with PowerBI

  • Experience with 802.1x based network authentication

  • Experience with managing a global Print solution

  • Understanding of ITIL framework

  • Love for video games and other geeky stuff

About King

King is the game developer behind the world- famous Candy Crush franchise, as well as mobile game hits including Farm Heroes, Bubble Witch and Pet Rescue. Candy Crush is the top- grossing franchise in US app stores, a position it has held for the last two years, and King’s games are being played by 245 million monthly active users as of Q3 2021. King, which is part of the Activision Blizzard group since its acquisition in 2016, employs nearly 2,000 people in game studios in Stockholm, Malmö, London, Barcelona and Berlin, and offices in San Francisco, New York, and Malta.

A Great Saga Needs All Sorts of Heroes

Making games is fun. Especially when you do it with people who share the same idea of what makes a good workplace great. We design games for everyone, no matter where they are or who they are, and we employ all sorts of people from all kinds of backgrounds to bring them to life. Truth is, we simply cannot expect diversity in our players and originality in our games without first nurturing it in our people. A great saga needs all sorts of heroes.

Making the World Playful

Making the World Playful is what inspires us to create new experiences and raise the bar. It’s what makes King a place where we can all dream bigger, continue to add innovation to our games, broadening the portfolio and exploring new territories in mid- core and casual. We take the art and science of gaming to the next level through our curiosity for the unexplored, passion for games, respect for each other and love for our players - and we’re not afraid to have fun along the way. In fact, together with our parent company Activision Blizzard and experts around the world, we believe having fun is good for you. There has never been a better time to join us. We're dreaming bigger and see a world of possibilities ahead. If you share our passion, our values, and our hunger to shape the future, join us in Making the World Playful!

Applications need to be in English.
Discover King at careers.king.com

King in Barcelona

“Even if you came to Spain to try and become the next Messi, there may still be a job in Barcelona for you.”

Barcelona is energetic, avant-garde and has the self-confident swagger of an ever-growing city. Our Barcelona Kingdom fills 6 floors in the heart of the 22@ district – a district that’s at the centre of innovation in the city.

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Relocation Guide

Here at King, we know moving to another country is a life changing decision.

That’s why we’ve gathered everything essential in this easy-to-read-guide. This way you can enjoy your time fully when you get here – like rolling down the Ramblas, taking a siesta or finding your seat (out of 99.786) at Camp Nou.

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Barcelona

Technology & Development @ King

V4P FEB19 014

Technology & Development

We create unforgettable games that are loved by hundreds of millions of players around the world. Every day we experiment, prototype and challenge the norms.

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