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IT Support Engineer

V4P FEB19 014

Craft:

Technology & Development

Job Description:

You will be working on all corporate IT Support activities in the Barcelona office. You will report into the IT Support Manager and provide a high level of technical and customer service to the employees of King. You have a highly technical background and are an expert working within environments where Windows, Mac OSX and Linux co- exist in harmony. You have commercial experience working in a fast- growing company within the IT Support function and relish the challenge of IT ownership.

Main responsibilities

  • Team work, but also autonomous, providing end user support for applications and systems like Microsoft Office, Adobe CC Suite, VPN, and video conferencing systems

  • Have skills with IT support tools including but not limited to: Active Directory, Exchange/Office 365, antivirus, imaging tools, MobileIron/MDM solutions, disk encryption, spam management

  • You are familiar with iOS and Android mobile devices

  • Ensure joiners and leavers IT requirements are managed correctly

  • Create and update documentation using a Wiki

  • Mentor customers and deliver end user training as required

  • Accurately troubleshooting and resolving onsite IT issues

  • Manage the IT assets through their entire lifecycle from acquisition to disposal

  • Manage the IT Support ticket queue to ensure SLA’s are achieved locally, contributing to them on a global scale

 Skills

  • Experience in hardware installation and troubleshooting of PCs and Macs (this includes working with hard drives, motherboards, CPUs, PSUs, GPUs, soundcards, monitors, etc)

  • Customer service oriented team player who possesses excellent organisational skills

  • Ability to adjust quickly to changing priorities and make quick decisions with limited information

  • Ability to gather and translate user expectations to technical solutions

  • Basic knowledge of Microsoft Windows Server operating systems and email systems (Exchange/Office 365)

  • Advanced knowledge in Microsoft Windows applications such as Microsoft Office suite

  • Awareness of IT security standards and principles

  • ITIL/PRINCE2 experience as a bonus skill

  • Basic understanding of internal networks (routing, DNS, DHCP, etc)

  • Excellent written and spoken English

  • Ability to travel between King offices as required

About King

King is the game developer behind the world- famous Candy Crush franchise, as well as mobile game hits including Farm Heroes, Bubble Witch and Pet Rescue. Candy Crush is the top- grossing franchise in US app stores, a position it has held for the last two years, and King’s games are being played by 245 million monthly active users as of Q3 2021. King, which is part of the Activision Blizzard group since its acquisition in 2016, employs nearly 2,000 people in game studios in Stockholm, Malmö, London, Barcelona and Berlin, and offices in San Francisco, New York, and Malta.

A Great Saga Needs All Sorts of Heroes

Making games is fun. Especially when you do it with people who share the same idea of what makes a good workplace great. We design games for everyone, no matter where they are or who they are, and we employ all sorts of people from all kinds of backgrounds to bring them to life. Truth is, we simply cannot expect diversity in our players and originality in our games without first nurturing it in our people. A great saga needs all sorts of heroes.

Making the World Playful

Making the World Playful is what inspires us to create new experiences and raise the bar. It’s what makes King a place where we can all dream bigger, continue to add innovation to our games, broadening the portfolio and exploring new territories in mid- core and casual. We take the art and science of gaming to the next level through our curiosity for the unexplored, passion for games, respect for each other and love for our players - and we’re not afraid to have fun along the way. In fact, together with our parent company Activision Blizzard and experts around the world, we believe having fun is good for you. There has never been a better time to join us. We're dreaming bigger and see a world of possibilities ahead. If you share our passion, our values, and our hunger to shape the future, join us in Making the World Playful!

Applications need to be in English.
Discover King at careers.king.com

King in Barcelona

“Even if you came to Spain to try and become the next Messi, there may still be a job in Barcelona for you.”

Barcelona is energetic, avant-garde and has the self-confident swagger of an ever-growing city. Our Barcelona Kingdom fills 6 floors in the heart of the 22@ district – a district that’s at the centre of innovation in the city.

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Relocation Guide

Here at King, we know moving to another country is a life changing decision.

That’s why we’ve gathered everything essential in this easy-to-read-guide. This way you can enjoy your time fully when you get here – like rolling down the Ramblas, taking a siesta or finding your seat (out of 99.786) at Camp Nou.

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Barcelona

Technology & Development @ King

V4P FEB19 014

Technology & Development

We create unforgettable games that are loved by hundreds of millions of players around the world. Every day we experiment, prototype and challenge the norms.

Browse all of the roles

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