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Employee Experience / HR Operations Specialist

V4P FEB19 111


HR & Business Support

Job Description:

Employee Experience is central within the Activision Blizzard King global HR department. We are connection the HR Centres of Expertise (CoE) and provide Tier 1 and 2 support operations teams across HR including HR Technology, HR Business Partners and Recruitment as well as our colleauges and people leaders.

Working as part of an international team, you are accountable for delivering an outstanding service to Kingster’s across the globe.

In this role, you will be responsible for the support of our full employee life cycle, which includes, data entry and audits, handling employee files and documentation and HR administration (Tier 1 support). In addition to that, you will be responsible for independently advising on HR policies and practices, resolving manager and employee policy and process queries, and supporting continuous improvement initiatives (Tier 2 support).

COVID- 19 Hiring Update: We’ve transitioned to a work- from- home model and we’re continuing to interview and hire during this time.


  • Service first - Provide excellent customer service and act as the first point of contact for incoming inquiries from employees and managers and routine questions related to all types of HR policies, programs and procedures. Use these queries to continuously improve Tier 0 information and drive increased self- service.
  • HR knowledge leadership - Maintain an understanding of policies, procedures, and regulations that are significant to Human Resources and applicable to local employment law, as well as provide Tier 1 HR policy interpretation.
  • Maintain our HRIS system - Maintain our HR Systems and all people records using Workday and other applicable systems, as well as ensure accurate and timely delivery of data to our internal partners and for relevant Government/Legal Compliance requirements.
  • Coordinate and Maintain our Employment documentation – build and distribute employee life cycle documents/letters and maintain personnel files.
  • Process improvement - Be a role model and the champion for HR process excellence. Take an active role in ensuring that knowledge articles and local policies are complete and developed. Lead in educating and supporting people leaders and colleagues on HR policies, HR practices and local legislation. Identify and provide insight where HR operational improvement is needed and help to implement change on a local and global level 
  • Support the HR Function - Partnering with CoE’s, to deliver projects, improve processes and drive efficiencies within the function.
  • Teamwork and independence - Work as one team alongside the Global HR Operations Specialists in our other office locations and ensure standard methodology is globally consistent across King and AB, where applicable. Tackle and independently lead projects where a need is identified to be more effective.  
  • Handle People Queries - Maintain strict confidentiality and call out sensitive people related cases to HRBPs/People Directors.  


  • Proven organizational and excellent time management skills with solid attention to detail.
  • Task- oriented, with the ability to handle a variety of employee lifecycle tasks at high volumes in a fast paced and constantly evolving business, whilst also following specific processes and direction from respective team/project leads.
  • Experience in supporting HR people processes
  • Experience in handling multiple activities for different partners (e.g. Employees, People Leaders, HRBPs, COE’s, Recruiters)
  • A successful track record in a fast paced, intellectually exciting environment
  • Problem solver, with the ability to anticipate problems, provide solutions, prioritise and be proactive.
  • Driven by results and execution focused, passionate about continuously seeing tasks to completion and have a methodical approach even when delivering in demanding timelines
  • Experience of working with recruitment or HR data systems, accurately inputting data and maintaining systems, preferably within a fast paced company.
  • Excellent written and verbal communication with partners, colleagues, candidates and peers to ensure effective teamwork and an enhanced customer/employee experience
  • Knowledge and understanding of local employment law and ability to interpret HR policies
  • You’ll appreciate and understand the need for confidentiality and discretion in taking care of any people related activities.
  •  Excellent IT skills – particularly Excel, Word and PowerPoint.

Bonus skills

  • Experience with using Workday
  • Experience with using Case Management systems
  • Experience handling your workload through a ticketing system with queries coming from multiple locations.
  • Other languages – we are a distributed team.

About King

King is the game developer behind the world- famous Candy Crush franchise, as well as mobile game hits including Farm Heroes, Bubble Witch and Pet Rescue. Candy Crush is the top- grossing franchise in US app stores, a position it has held for the last two years, and King’s games are being played by 245 million monthly active users as of Q3 2021. King, which is part of the Activision Blizzard group since its acquisition in 2016, employs nearly 2,000 people in game studios in Stockholm, Malmö, London, Barcelona and Berlin, and offices in San Francisco, New York, and Malta.

A Great Saga Needs All Sorts of Heroes

Making games is fun. Especially when you do it with people who share the same idea of what makes a good workplace great. We design games for everyone, no matter where they are or who they are, and we employ all sorts of people from all kinds of backgrounds to bring them to life. Truth is, we simply cannot expect diversity in our players and originality in our games without first nurturing it in our people. A great saga needs all sorts of heroes.

Making the World Playful

Making the World Playful is what inspires us to create new experiences and raise the bar. It’s what makes King a place where we can all dream bigger, continue to add innovation to our games, broadening the portfolio and exploring new territories in mid- core and casual. We take the art and science of gaming to the next level through our curiosity for the unexplored, passion for games, respect for each other and love for our players - and we’re not afraid to have fun along the way. In fact, together with our parent company Activision Blizzard and experts around the world, we believe having fun is good for you. There has never been a better time to join us. We're dreaming bigger and see a world of possibilities ahead. If you share our passion, our values, and our hunger to shape the future, join us in Making the World Playful!

Applications need to be in English.
Discover King at

King in London

“If it’s a lunchtime battle on the foosball table you’re after, let’s hope you find the London job you’re looking for.”

Our Kingdom is in lively Soho, right in the heart of the West End in the centre of the city.  We’ve taken over four floors of the landmark Ampersand Building and turned them into a leafy hub (look out for the trees…) plus there’s a sweet terrace with inspirational city views.

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Relocation Guide

Here at King, we know moving to another country is a life changing decision.

That’s why we’ve gathered everything essential in this easy-to-read-guide. This way you can enjoy your time fully when you get here.

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HR & Business Support @ King

V4P FEB19 111

HR & Business Support

Creating a workplace where people feel like they belong and can do their best work takes focus, determination, and an open mind.

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