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IT Support Team Lead

London 164

Craft:

Technology & Development

Job Description:

IT Support Team Lead (London)

Your role within our Kingdom

You will be responsible for leading a small IT Support team in London. You will report into the Global IT Support Manager and work closely with a team of leads dispersed throughout Europe and US to improve and standardise the IT services delivered to the employees of King. You are highly technical and an expert working within environments where Windows, Mac OSX and Linux co- exist in harmony. You will have commercial experience working in a fast- growing company within an IT Support Function. You will also:

  • Manage the coaching, development and performance of the IT Support Engineers reporting into you. This includes everything from hiring to delivering performance reviews

  • Provide end- user support for hardware, applications, and systems such as: MS Office, MDM, King’s chosen SaaS, VPN, mobile phones

  • Work with all the normal IT support tools including but not limited to: Active Directory, Exchange/Office 365, antivirus, imaging, disk encryption

  • Ensure joiner and leaver IT requirements are managed correctly

  • Manage the IT assets through their entire lifecycle from acquisition to disposal

  • Gather and translate user expectations to technical solutions

  • Create and update documentation using a wiki

  • Mentor customers and deliver end user training

  • Manage the priorities and day to day work of your IT Support team

  • Lead small projects that will utilise support members from other offices  

  • Managing the IT Support ticket queue to ensure SLAs are achieved locally and on a global scale

 Skills to create thrills

  • Experience leading a team of support engineers as well as extensive experience in hardware installation and troubleshooting of PCs and Macs. This includes working with hard drives, motherboards, CPUs, PSUs, GPUs, soundcards, monitors etc.

  • Customer service- oriented team player with excellent organisational skills

  • Ability to adjust quickly to changing priorities and make quick decisions with limited information

  • Knowledge of multiple operating systems

  • Advanced knowledge of Microsoft applications such as Microsoft Office suite

  • A good grasp of modern IT Security principles

  • ITIL Version 3/4 experience a bonus skill

  • Basic understand of networking (routing, DNS, DHCP, etc)

  • BA/BS degree or equivalent practical experience

  • Excellent written and spoken English

About King

King is the game developer behind the world- famous Candy Crush franchise, as well as mobile game hits including Farm Heroes, Bubble Witch and Pet Rescue. Candy Crush is the top- grossing franchise in US app stores, a position it has held for the last two years, and King’s games are being played by 245 million monthly active users as of Q3 2021. King, which is part of the Activision Blizzard group since its acquisition in 2016, employs nearly 2,000 people in game studios in Stockholm, Malmö, London, Barcelona and Berlin, and offices in San Francisco, New York, and Malta.

A Great Saga Needs All Sorts of Heroes

Making games is fun. Especially when you do it with people who share the same idea of what makes a good workplace great. We design games for everyone, no matter where they are or who they are, and we employ all sorts of people from all kinds of backgrounds to bring them to life. Truth is, we simply cannot expect diversity in our players and originality in our games without first nurturing it in our people. A great saga needs all sorts of heroes.

Making the World Playful

Making the World Playful is what inspires us to create new experiences and raise the bar. It’s what makes King a place where we can all dream bigger, continue to add innovation to our games, broadening the portfolio and exploring new territories in mid- core and casual. We take the art and science of gaming to the next level through our curiosity for the unexplored, passion for games, respect for each other and love for our players - and we’re not afraid to have fun along the way. In fact, together with our parent company Activision Blizzard and experts around the world, we believe having fun is good for you. There has never been a better time to join us. We're dreaming bigger and see a world of possibilities ahead. If you share our passion, our values, and our hunger to shape the future, join us in Making the World Playful!

Applications needs to be in English.
Discover King at careers.king.com

King in London

“If it’s a lunchtime battle on the foosball table you’re after, let’s hope you find the London job you’re looking for.”

Our Kingdom is in lively Soho, right in the heart of the West End in the centre of the city.  We’ve taken over four floors of the landmark Ampersand Building and turned them into a leafy hub (look out for the trees…) plus there’s a sweet terrace with inspirational city views.

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Relocation Guide

Here at King, we know moving to another country is a life changing decision.

That’s why we’ve gathered everything essential in this easy-to-read-guide. This way you can enjoy your time fully when you get here.

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London

Technology & Development @ King

V4P FEB19 014

Technology & Development

We create unforgettable games that are loved by hundreds of millions of players around the world. Every day we experiment, prototype and challenge the norms.

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