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Senior Community Specialist

Craft:

Job Description:

We are looking for a Senior Community Specialist to join the King Community Team. Someone who is experienced, organised, player centric and has a great level of proactivity. This role is based in Stockholm.

Your Role Within our Kingdom

  • Be an ambassador for the player Community and enhance the voice of the players to the rest of the company

  • Coordinate with game teams and other internal departments to ensure that players stay informed on game activities

  • Establish and foster an effective feedback loop between players and studios that combines quantitative and qualitative reports

  • Mentor team members by consistently and accurately assessing their strengths and opportunities for improvement and providing direct and actionable feedback, training, and development opportunities

  • Help define and ensure the Community strategy, including methods for retention, acquisition, engagement, moderation policies, and content creation opportunities, event presence, ambassador programs, etc.

  • Define the way we serve our players and always aim for healthy, active and self- sufficient communities

  • Find and scope improvements on the capability of our platforms to drive efficiencies and optimize UX

  • Define, report on, and drive ongoing improvements to Community Management KPIs

  • Collaborate with Player Support leadership to maximize positive business impact

  • You’ll be a POC for Community on some of King’s biggest titles and will be representing the players from the Community

Skills to Create Thrills

  • A minimum of 3 years in Community Management

  • A Bachelor's Degree

  • A consistent record running and growing highly engaged/self- moderated communities and forums at an international level

  • Proactivity and high energy to grow the role and the function within King

  • Autonomy and great ability to build things from scratch

  • Ability to work in international and remote teams

  • A passion for games and experience working with highly engaged communities is required

  • Strong written and verbal communication skills in English. Ability to communicate with clarity and confidence to a wide variety of audiences

  • Track record of exploiting and analyzing data and reports to understand the performance of the Community and initiatives implemented

  • Structured, organized, with a strategic and analytical mindset

  • Positivity and can- do approach to overcome challenges and constraints

  • Entrepreneurial spirit and a drive to achieve outstanding results

Bonus Points

  • Experience working and engaging directly with stakeholders to raise the profile and the visibility of the function within the organization

  • Experience building relationships and communities from scratch

  • Previous experience in a customer service or a user- facing role

  • Experience using Vanilla forums, CX Social Response, Affogata, Looker & Google Analytics

About King

King is a leading interactive entertainment company for the mobile world, with people all around the world playing one or more of our games, including franchises such as Candy Crush, Farm Heroes, Pet Rescue and Bubble Witch.
We have 249 million monthly active users as of fourth quarter 2019 across web, social and mobile platforms. King was acquired by Activision Blizzard Inc. (Nasdaq ATVI) in February 2016 and operates as an independent unit of the
company.

A Great Saga Needs All Sorts of Heroes

Making games is fun. Especially when you do it with people who share the same idea of what makes a good workplace great. We design games for everyone, no matter where they are or who they are, and we employ all sorts of people from all kinds of backgrounds to bring them to life. Truth is, we simply cannot expect diversity in our players and originality in our games without first nurturing it in our people. A great saga needs all sorts of heroes.

Making the World Playful

Making the World Playful is what inspires us to create new experiences and raise the bar. It’s what makes King a place where we can all dream bigger, continue to add innovation to our games, broadening the portfolio and exploring new territories in mid- core and casual. We take the art and science of gaming to the next level through our curiosity for the unexplored, passion for games, respect for each other and love for our players – and we’re not afraid to have fun along the way. In fact, together with our parent company Activision Blizzard and experts around the world, we believe having fun is good for you. There has never been a better time to join us. We're dreaming bigger and see a world of possibilities ahead. If you share our passion, our values, and our hunger to shape the future, join us in Making the World Playful!

Applications needs to be in English.
Discover King at careers.king.com

King in Stockholm

“Go and watch the sunset at Skinnarviksberget, it’s the best secret beauty spot in the city.”

This is where it all began. From our Stockholm studio we first embarked on the Candy Crush Saga and the rest is Nordic folklore…

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Relocation Guide

Here at King, we know moving to another country is a life changing decision.

That’s why we’ve gathered everything essential in this easy-to-read-guide. This way you can enjoy your time fully when you get here – like hiking and eating raw herring.

 

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