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IT Support Site Lead

V4P FEB19 014

Craft:

Technology & Development

Job Description:

You will be responsible for all corporate IT Support activities in the Berlin office. You will report into the IT Support Manager and work closely with a team of leads dispersed throughout Europe to improve and standardise the IT services delivered to the employees of King. You are highly technical and an expert working within environments where Windows, Mac OSX and Linux co- exist in harmony. You will have commercial experience working in a fast- growing company within the IT Support Function.

Main responsibilities

  • Work autonomously, providing end user support for applications and systems like Microsoft Office, Adobe CC Suite, VPN, and video conferencing systems.

  • Have skills with IT support tools including but not limited to: Active Directory, Exchange/Office 365, antivirus, imaging tools, MobileIron/MDM solutions, disk encryption, spam management.

  • Ensure joiners and leavers IT requirements are managed correctly.

  • Create and update documentation using a wiki.

  • Mentor customers and deliver end user training as required.

  • Be responsible locally for the IT Budget, driving conscientious spending/ordering and accurately troubleshooting and resolving onsite IT issues.

  • Manage the IT assets through their entire lifecycle from acquisition to disposal.

  • Cultivate relationships with hardware vendors.

  • Lead small onsite projects that will utilize IT members from other offices as required.

  • Manage the IT Support ticket queue to ensure SLA’s are achieved locally, contributing to them on a global scale.

 Skills

  • 2+ years’ minimum experience in hardware installation and troubleshooting of PC’s and Macs. This includes working with hard drives, motherboards, CPUs, PSUs, GPUs, soundcards, monitors etc.

  • Customer service oriented team player who possesses excellent organisational skills.

  • Ability to adjust quickly to changing priorities and make quick decisions with limited information.

  • Ability to gather and translate user expectations to technical solutions.

  • Basic knowledge of Microsoft Windows Server operating systems and email systems (Exchange/Office 365).

  • Advanced knowledge in Microsoft Windows applications such as Microsoft Office suite.

  • Awareness of IT security standards and principles.

  • ITIL/PRINCE2 experience as a bonus skill.

  • Basic understanding of internal networks (routing, DNS, DHCP, etc).

  • Excellent written and spoken English & German.

  • Ability to travel between King offices as required.

About King

King is a leading interactive entertainment company for the mobile world, with people all around the world playing one or more of our games, including franchises such as Candy Crush, Farm Heroes, Pet Rescue and Bubble Witch.
We have 249 million monthly active users as of fourth quarter 2019 across web, social and mobile platforms. King was acquired by Activision Blizzard Inc. (Nasdaq ATVI) in February 2016 and operates as an independent unit of the
company.

A Great Saga Needs All Sorts of Heroes

Making games is fun. Especially when you do it with people who share the same idea of what makes a good workplace great. We design games for everyone, no matter where they are or who they are, and we employ all sorts of people from all kinds of backgrounds to bring them to life. Truth is, we simply cannot expect diversity in our players and originality in our games without first nurturing it in our people. A great saga needs all sorts of heroes.

Making the World Playful

Making the World Playful is what inspires us to create new experiences and raise the bar. It’s what makes King a place where we can all dream bigger, continue to add innovation to our games, broadening the portfolio and exploring new territories in mid- core and casual. We take the art and science of gaming to the next level through our curiosity for the unexplored, passion for games, respect for each other and love for our players – and we’re not afraid to have fun along the way. In fact, together with our parent company Activision Blizzard and experts around the world, we believe having fun is good for you. There has never been a better time to join us. We're dreaming bigger and see a world of possibilities ahead. If you share our passion, our values, and our hunger to shape the future, join us in Making the World Playful!

Applications needs to be in English.
Discover King at careers.king.com

King in Berlin

Location Berlin (1)

“You'll slide right into work here. No, really, our office has one!”

Berlin is hip but with heart. You’ll find our Berlin Kingdom in Mitte, the city's central district right in the thick of the action.

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Relocation Guide

Here at King, we know moving to another country is a life changing decision.

That’s why we’ve gathered everything essential in this easy-to-read-guide. This way you can enjoy your time fully when you get here.

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Berlin

Technology & Development @ King

V4P FEB19 014

Technology & Development

We create unforgettable games that are loved by hundreds of millions of players around the world. Every day we experiment, prototype and challenge the norms.

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