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Research Operations Specialist - 4 months FTC

V4P FEB19 208


Customer & Game Support

Job Description:

Are you passionate about Players? Do you want to champion player experience in research, the game production process and company strategy? Are you proficient in research operations and interested in a role on a fantastic tight- knit team?

We are looking for a professional with a background in consumer research and research operations. You will work within the Player Initiatives team, collaborating with various teams across King to ensure proper research operations processes are set up and followed.

You will work with UX specialists, designers and developers to connect them to our players and find answers to product design questions.

Your role within our Kingdom

As part of the Player Initiatives team you will assist with the day- to- day operational aspects of supporting the King Research Community. 

This role reports to the Director of Player Initiatives, VIP and Product and is based in Stockholm, London or Barcelona.

Key responsibilities to include:

  • Source and recruit players from King games

  • Ensure a player- first approach through the entire experience by being the face and voice of King when engaging with players

  • Assist in the implementation of the best research methods to answer questions

  • Collate player feedback to help with research studies

  • Manage a backlog of requests to ensure timely delivery meeting stakeholder expectations

  • Assist in maintaining the player research data storage

  • Track project metrics to report on service performance

  • Maintain and grow the key relationships with King Researchers 

  • Scrutinise processes, systems and tools to maximise improvement opportunities

Skills to create thrills

  • Knowledge of how great researchers, and research teams, operate
  • Experience in player sourcing with strong customer- facing expertise and a good understanding of product development
  • Working knowledge on informed consent procedures and data governance in relation to research participants and data storage
  • Understating that research ops is more than just participant recruitment

Bonus points

  • Agile and proactive with a non- hierarchical mindset

  • A passion for players

  • Individual, but team player

  • Knowledge of tools like JIRA, Calendy and Survey Monkey

  • Gaming sector experience preferred

About King

King is a leading interactive entertainment company for the mobile world, with people all around the world playing one or more of our games, including franchises such as Candy Crush, Farm Heroes, Pet Rescue and Bubble Witch.
We have 249 million monthly active users as of fourth quarter 2019 across web, social and mobile platforms. King was acquired by Activision Blizzard Inc. (Nasdaq ATVI) in February 2016 and operates as an independent unit of the

A Great Saga Needs All Sorts of Heroes

Making games is fun. Especially when you do it with people who share the same idea of what makes a good workplace great. We design games for everyone, no matter where they are or who they are, and we employ all sorts of people from all kinds of backgrounds to bring them to life. Truth is, we simply cannot expect diversity in our players and originality in our games without first nurturing it in our people. A great saga needs all sorts of heroes.

Making the World Playful

Making the World Playful is what inspires us to create new experiences and raise the bar. It’s what makes King a place where we can all dream bigger, continue to add innovation to our games, broadening the portfolio and exploring new territories in mid- core and casual. We take the art and science of gaming to the next level through our curiosity for the unexplored, passion for games, respect for each other and love for our players – and we’re not afraid to have fun along the way. In fact, together with our parent company Activision Blizzard and experts around the world, we believe having fun is good for you. There has never been a better time to join us. We're dreaming bigger and see a world of possibilities ahead. If you share our passion, our values, and our hunger to shape the future, join us in Making the World Playful!

Applications needs to be in English.
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Customer & Game Support @ King

V4P FEB19 208

Customer & Game Support

We’re the guardians of our games and the live connection to our players.

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