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IT Support Team Lead

Stockholm 162 (1)

Job Description

Our growing office is looking for an experienced IT Support Team Lead to facilitate the creation of casual games played by millions of users daily.

Your role within our Kingdom

You will be responsible for leading a small IT Support team in Stockholm. You will report into the Manager of IT Support and work closely with a team of leads dispersed throughout Europe to improve and standardise the IT services delivered to the employees of King. You are highly technical and an expert working within environments where Windows, Mac OSX and Linux co- exist in harmony. You will have commercial experience working in a fast growing company within an IT Support Function. You will also:

  • Manage the performance of the IT Support Engineers reporting into you. This includes everything from hiring to delivering performance reviews.

  • Provide end user support for applications and systems like MS Office, VPN, Mobile Phones and video conferencing systems

  • Work with all of the normal IT support tools including but not limited to: Active Directory, Exchange/Office 365, antivirus, imaging, disk encryption

  • Ensure joiners and leavers IT requirements are managed correctly

  • Manage the IT assets through their entire lifecycle from acquisition to disposal

  • Gather and translate user expectations to technical solutions

  • Create and update documentation using a wiki

  • Mentor customers and deliver end user training

  • Manage the priorities and day to day work of your Support team.

  • Lead small projects that will utilize support members from other offices

  • Managing the IT Support ticket queue to ensure SLA’s are achieved locally and on a global scale

Skills to create thrills

  • 2+ year leading a team of support engineers and 5+ years’ experience in hardware installation and troubleshooting of PC’s and Macs. This includes working with hard drives, motherboards, CPUs, PSUs, GPUs, soundcards, monitors etc.

  • Customer service oriented team player whom possesses excellent organisational skills

  • Ability to adjust quickly to changing priorities and make quick decisions with limited information.

  • Comfortable in public speaking as you will deliver IT project updates in the weekly studio meetings

  • Basic knowledge of Microsoft Windows Server operating systems and email systems (Exchange/Office 365)

  • Advanced knowledge in Microsoft Windows applications such as Microsoft Office suite.

  • A good grasp of modern IT Security principles

  • ITIL Version 3 experience a bonus skill

  • Basic understand of networking (routing, DNS, DHCP, etc)

  • BA/BS degree or equivalent practical experience.

  • Excellent written and spoken English

Making the world playful

When it comes to interactive mobile entertainment, we're pretty proud to be number one. We bring moments of magic to hundreds of millions everyday through games like Candy Crush Saga and Farm Heroes Saga. We take the art and science of gaming to the next level through our curiosity for the unexplored, passion for games, respect for each other and love for our players - and we’re not afraid to have fun along the way.

A great saga needs all sorts of heroes

Making games is fun. Especially when you do it with people who share the same idea of what makes a good workplace, great. We design games for everyone, no matter where they are or who they are, and we employ all sorts of people from all kinds of backgrounds to bring them to life. Truth is, we simply can’t expect diversity in our players and originality in our games without first nurturing it in our people. A great saga needs all sorts of heroes. And that’s it.

Let's shape the future

You’ll find all you need to apply (it´s super- easy), plus more information on our culture, values and benefits at jobs.king.com.

All applications should be made in English and we are keen on getting to know you and the stuff that makes you tick!

King in Stockholm

“Go and watch the sunset at Skinnarviksberget, it’s the best secret beauty spot in the city.”

This is where it all began. From our Stockholm studio we first embarked on the Candy Crush Saga and the rest is Nordic folklore…

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Relocation Guide

Here at King, we know moving to another country is a life changing decision.

That’s why we’ve gathered everything essential in this easy-to-read-guide. This way you can enjoy your time fully when you get here – like hiking and eating raw herring.

 

Download guide
Sweden

Technology & Development @ King

V4P FEB19 014

Technology & Development

We create unforgettable games that are loved by hundreds of millions of players around the world. Every day we experiment, prototype and challenge the norms.

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