Content Manager - Player Support
Craft:Customer & Game Support
We are looking for a Content Manager to join the King Player Support Team, who is self- organized, player focused and has a phenomenal level of proactivity. This role is based within Player Support in Barcelona!
Your Role Within our Kingdom
Produce very high- quality content for Player Support’s Help Center (Player’s Self Service FAQs)
Elevate the writing skills of the Player Support department as you set up the example of what phenomenal content looks like
Deliver fast and efficient player- facing content to help navigate potential game incidents
Handle and lead actions around content at a Player Support level (including improvements for our forums, help centers, bots, standard answers, etc)
Audit and update our Help Centers to guarantee the content is up- to- date
Develop and complete Player- facing initiatives such as articles, contests, promotional opportunities, events, etc.
Find and scope improvements on the capability of our platforms to drive efficiency and a better UX
Report on and drive ongoing improvements to Player Support meaningful metrics such as ticket deflection, PSAT or article efficiency
Coordinate with game teams and other internal departments to ensure that players are advised on the relevant game activities
Be an ambassador for the player and improve their voice to the rest of the company
Skills to Create Thrills
A minimum of 2 years in Content Management, Strategy or Writing
Native level of English both written and verbal
Experience delivering high- impact content for self- service channels
Extensive knowledge of Content technologies and providers
A passion for games and player communities
Ability to build and adapt content to new platforms and channels according to the needs of our players
Ability to connect with confidence to a wide variety of audiences
Experience analyzing data and reports to understand the performance of the content crafted and the initiatives implemented
Player centric approach, our goal is to help our players
Structured, organized with a strategic and analytical attitude
Positivity and can- do approach to overcome challenges and constraints
Proactivity and high energy to grow the role and the function within King
Autonomous spirit and a strive to achieve outstanding results
Previous experience in a customer service or a user- facing role
Experience supporting sophisticated game products through community, being able to provide users with effective support
Experience using Vanilla forums, Help Centers, Zendesk, Looker & Google Analytics
King is the game developer behind the world- famous Candy Crush franchise, as well as mobile game hits including Farm Heroes, Bubble Witch and Pet Rescue. Candy Crush is the top- grossing franchise in US app stores, a position it has held for the last two years, and King’s games are being played by 245 million monthly active users as of Q3 2021. King, which is part of the Activision Blizzard group since its acquisition in 2016, employs nearly 2,000 people in game studios in Stockholm, Malmö, London, Barcelona and Berlin, and offices in San Francisco, New York, and Malta.
A Great Saga Needs All Sorts of Heroes
Making games is fun. Especially when you do it with people who share the same idea of what makes a good workplace great. We design games for everyone, no matter where they are or who they are, and we employ all sorts of people from all kinds of backgrounds to bring them to life. Truth is, we simply cannot expect diversity in our players and originality in our games without first nurturing it in our people. A great saga needs all sorts of heroes.
Making the World Playful
Making the World Playful is what inspires us to create new experiences and raise the bar. It’s what makes King a place where we can all dream bigger, continue to add innovation to our games, broadening the portfolio and exploring new territories in mid- core and casual. We take the art and science of gaming to the next level through our curiosity for the unexplored, passion for games, respect for each other and love for our players - and we’re not afraid to have fun along the way. In fact, together with our parent company Activision Blizzard and experts around the world, we believe having fun is good for you. There has never been a better time to join us. We're dreaming bigger and see a world of possibilities ahead. If you share our passion, our values, and our hunger to shape the future, join us in Making the World Playful!
Applications need to be in English.
Discover King at careers.king.com
Here at King, we know moving to another country is a life changing decision.
That’s why we’ve gathered everything essential in this easy-to-read-guide. This way you can enjoy your time fully when you get here – like rolling down the Ramblas, taking a siesta or finding your seat (out of 99.786) at Camp Nou.
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