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Content Manager - Player Support

V4P FEB19 208


Customer & Game Support

Job Description:

We are looking for a Content Manager to join the King Player Support Team, who is self- organized, player focused and has a phenomenal level of proactivity. This role is based within Player Support in Barcelona!

Your Role Within our Kingdom

  • Produce very high- quality content for Player Support’s Help Center (Player’s Self Service FAQs)

  • Elevate the writing skills of the Player Support department as you set up the example of what phenomenal content looks like

  • Deliver fast and efficient  player- facing content to help navigate potential game incidents

  • Handle and lead actions around content at a Player Support level (including improvements for our forums, help centers, bots, standard answers, etc)

  • Audit and update our Help Centers to guarantee the content is up- to- date

  • Develop and complete Player- facing initiatives such as articles, contests, promotional opportunities, events, etc.

  • Find and scope improvements on the capability of our platforms to drive efficiency and a better UX

  • Report on and drive ongoing improvements to Player Support meaningful metrics such as ticket deflection, PSAT or article efficiency

  • Coordinate with game teams and other internal departments to ensure that players are advised on the relevant game activities

  • Be an ambassador for the player and improve their voice to the rest of the company

Skills to Create Thrills

  • A minimum of 2 years in Content Management, Strategy or Writing

  • Native level of English both written and verbal

  • Experience  delivering high- impact content for self- service channels

  • Extensive knowledge of Content technologies and providers

  • A passion for games and player communities

  • Ability to build and adapt content to new platforms and channels according to the needs of our players

  • Ability to connect with confidence to a wide variety of audiences

  • Experience analyzing data and reports to understand the performance of the content crafted and the initiatives implemented

  • Player centric approach, our goal is to help our players

  • Structured, organized with a strategic and analytical attitude

  • Positivity and can- do approach to overcome challenges and constraints

  • Proactivity and high energy to grow the role and the function within King

  • Autonomous spirit and a strive to achieve outstanding results

Bonus Points

  • Previous experience in a customer service or a user- facing role

  • Experience supporting sophisticated game products through community, being able to provide users with effective support

  • Experience using Vanilla forums, Help Centers, Zendesk, Looker & Google Analytics

About King

King is the game developer behind the world- famous Candy Crush franchise, as well as mobile game hits including Farm Heroes, Bubble Witch and Pet Rescue. Candy Crush is the top- grossing franchise in US app stores, a position it has held for the last two years, and King’s games are being played by 245 million monthly active users as of Q3 2021. King, which is part of the Activision Blizzard group since its acquisition in 2016, employs nearly 2,000 people in game studios in Stockholm, Malmö, London, Barcelona and Berlin, and offices in San Francisco, New York, and Malta.

A Great Saga Needs All Sorts of Heroes

Making games is fun. Especially when you do it with people who share the same idea of what makes a good workplace great. We design games for everyone, no matter where they are or who they are, and we employ all sorts of people from all kinds of backgrounds to bring them to life. Truth is, we simply cannot expect diversity in our players and originality in our games without first nurturing it in our people. A great saga needs all sorts of heroes.

Making the World Playful

Making the World Playful is what inspires us to create new experiences and raise the bar. It’s what makes King a place where we can all dream bigger, continue to add innovation to our games, broadening the portfolio and exploring new territories in mid- core and casual. We take the art and science of gaming to the next level through our curiosity for the unexplored, passion for games, respect for each other and love for our players - and we’re not afraid to have fun along the way. In fact, together with our parent company Activision Blizzard and experts around the world, we believe having fun is good for you. There has never been a better time to join us. We're dreaming bigger and see a world of possibilities ahead. If you share our passion, our values, and our hunger to shape the future, join us in Making the World Playful!

Applications need to be in English.
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King in Barcelona

“Even if you came to Spain to try and become the next Messi, there may still be a job in Barcelona for you.”

Barcelona is energetic, avant-garde and has the self-confident swagger of an ever-growing city. Our Barcelona Kingdom fills 6 floors in the heart of the 22@ district – a district that’s at the centre of innovation in the city.

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Relocation Guide

Here at King, we know moving to another country is a life changing decision.

That’s why we’ve gathered everything essential in this easy-to-read-guide. This way you can enjoy your time fully when you get here – like rolling down the Ramblas, taking a siesta or finding your seat (out of 99.786) at Camp Nou.

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Customer & Game Support @ King

V4P FEB19 208

Customer & Game Support

We’re the guardians of our games and the live connection to our players.

Browse all of the roles

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